IFPMA IT Support Portal - User Guide

IFPMA IT Support Portal - User Guide

Welcome into the IFPMA IT Support Portal

How to log-in into the portal

To be able to sign-in into the portal, click on " Sign In ".



Here you should click on the Microsoft Office icon (see below)
You don't need to create an account or to click on "New User?"



You should be connected directly, if not you should use your IFPMA account details. 


How to create a ticket

To be able to make a request to the IT Team, you will need to create a Ticket. To do so, click on "Ticket".
You have to be signed in to be able to create a ticket




And on  "New Ticket"



There you can either choose a template, by clicking on "Choose a Template", or create your own ticket. If you create your own ticket, you will have to fill all the requested details  Subject, Description  (please be concise but efficient & clear) and if needed you also also  Attach a file  (e.g. a screenshot of your issue). With the Template option you will just have to fill the description and to add a file (if wanted).
You can also prioritize your request, be award that something that is urgent for you may not be urgent as of the organization point of view.



Once  Submitted,  you will receive a confirmation emails and the ticket will appear on your ticket table. You will be able to follow his status, add comment or to close it by clicking on it.





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